With human interaction will most certainly come some form of conflict. In this solutions-focused class you will learn proven techniques to respond to conflict in a manner that maintains interpersonal relationships and results in positive outcomes.
At the end of this skills-based session, you will be able to:
Understand the causes of conflict in the workplace
Approach conflict rationally and with an open mind
Recognize the power of listening to the other person
Focus on the issue or situation, not the other person
Dissipate the frustration that comes with conflict
Work toward positive outcomes in conflict situations
This class consists of a half-hour video lesson and a 10-question quiz. The learner must answer 7 questions correctly to earn a Certificate of Completion for the class.